The second-hand marketplace Shoppers Voice Anger Regarding Size Updates
Vinted users have been reacting angrily following a change that caused products showing incorrect sizing.
This online marketplace has revised its sizing categories for women's and children's clothes without notifying every member regarding the update.
Digital Channels Backlash
Countless users and merchants are expressing on platforms saying Vinted listings now show a modified sizing category compared to what was initially listed due to the recalibration.
Vinted explained the new system was more in line with similar services.
The platform has recommended to examine their items and manually change the size if necessary, which has left users frustrated.
Sizing System Updates
Earlier, the sizing featured a single numeric size and a letter, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum for example S/UK 8-10.
In some cases, the measurements have been reclassified - such as a large size was previously a 12 but now shows as UK 16-18.
User Stories
Frankie Bridger, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
Another user, based in Glasgow, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she stated.
Manual Updates
Another shopper, from Derby, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she stated.
Marketplace Information
The platform boasts over 100 million members, comprising 18 million UK members.
It has become a favored option versus similar marketplaces including eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: previously, Vinted reversed a change regarding delivery choices due to shopper criticism.
